The Lost Art of Customer Service in Tri Cities WA
I’ve tried almost all the local cleaners. I have a lot of dress shirts I take to the cleaners and they all have french cuffs. You know- the kind with fold-over cuffs you wear cuff-links with. The problem is that almost all cleaners, when they press the sleeves using their big machines, also press the crease into the cuff. This is a very bad thing. If I request they not do this to the cuffs, they either don’t crease the sleeves at all, or ignore me. That’s because they’d have to actually hand-press the sleeves to avoid creasing the cuffs, which is extra work, extra time, so less efficient.
Now, this may seem picky to some, but anyone who wears dress shirts will tell you that a crease in the cuff looks like h@#%. I say anyone because my last lady friend “liberated” a few of my older shirts from when I was, shall we say, of a lesser circumference, and would wear them with the tail un-tucked with a tie of mine loose in the collar. Holy GQ batman, did she look hot! But I digress.
I took my laundry into Neighborhood Cleaners on Gage Blvd. in Kennewick and they were all smiles and said “no problem”! Sure enough, when I picked them up, they looked great (with no buttons missing- something that happens with some cleaners). AND, it’s been like that the last 8 times.
And they’ve never charged me extra to do this!
That’s a small business that knows great customer service breeds loyalty.
[where: 8903 W Gage Blvd. Kennewick, WA 99336][praized subtype="small" pid="83728aa53d3024e0c233d1dea935a4a183" type="badge" dynamic="true"]
